Frequently Asked Questions

 

General Parking Questions

Who do I contact if I am mischarged?
What do I do if I have lost my ticket?
I do not have a credit card – how can I pay for my parking? Can I pay by debit card?
Can I pay with my toll tag?

 

Premium Reserved Parking Questions

I purchased my premium reserved parking online; do I have to go to a specific parking lot?
I need a receipt for my parking. How do I get one?
My trip was shorter than the period of time that I booked online – do I get a refund?
What is the cancellation or refund policy for booking online?
Where can I find the parking online Terms and Conditions?
Can I reserve disabled parking online?
How do I amend or cancel a booking?
What do I need to bring with me when travelling to the parking facility?
How do I know my reservation has been accepted?
Can I use the same credit card for more than one reservation?
How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?
What if I don't receive a reservation confirmation at the end of the process or a reservation confirmation email?
I have a question about the reserved parking charge on my card. What should I do?
Am I guaranteed a specific parking space?
What is the maximum length of stay?

 

Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

 

At the parking facilities

How can I make a complaint?
What happens if I arrive at the entry to my reserved parking facility and a sign says that it's full?

 

 

General Questions

Who do I contact if I am mischarged?

Call JFK International Airport Parking at (718) 244-4168 or email:  parkingcustomerservice@abm.com.

We will need details of which parking lot you used when you entered and exited the parking lot, your license plate number and any back up documentation you may have, such as parking tickets or receipts or online booking documentation.

 

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What do I do if I have lost my ticket?

JFK Airport uses license plates to record your date of entry in addition to your ticket. When you return press the help button on any pay machine or exit gate, and explain you have lost your ticket. You will need to provide your license plate number. Our attendant will then assist you with the lost ticket process.

 

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I do not have a credit card – how can I pay for my parking? Can I pay by debit card?

You may pay with cash at automated pay stations or the staffed lanes at all exit plazas.

Debit cards are accepted by all of our automated pay stations, unmanned exit lanes, and cashiers provided they can be used as a credit card (Visa or MasterCard logo).

 

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Can I pay with my toll tag?

E-ZPass Plus is an accepted form of payment in all parking lots. For more information see  https://www.e-zpassny.com/en/home/plus.shtml.

 

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Premium Reserved Parking Questions

 

I purchased my premium reserved parking online; do I have to go to a specific parking lot?

If you paid a reserved space fee, then you should go to the lot on your reservation

Your online reservation will be emailed to you and will contain the name of the lot in which you chose to park.

 

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I need a receipt for my parking. How do I get one?

If you booked online, your receipt is emailed to you. If you create an account, you may go in and look at your parking history, choose a transaction, and re-print your receipt at any time.

 

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My trip was shorter than the period of time that I booked online – do I get a refund?

No refunds are provided for shorter stays.

 

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What is the cancellation or refund policy for booking online?

You may cancel for any reason and obtain a refund, up to 24 hours before the start of the reservation period by logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking.

If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing parkingcustomerservice@abm.com and providing your full name, address, and booking confirmation number or calling our customer service operator (718) 244-4168  up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.

You will be charged in full for your booking if you have not cancelled it earlier than 24 hours before the start of the reservation period.

 

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Where can I find the parking online Terms and Conditions?

The Terms and Conditions of parking can be found here .

 

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Can I reserve disabled parking online?

No, disabled parking cannot be reserved in advance. However, disabled parking is available for holders of valid permits or license plates in all of our parking lots.

 

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How do I amend or cancel a booking?

 

It is possible to amend or cancel a booking. To do so go to the "Manage My Booking" section, located under 'Parking' on the Airport homepage (click here) .

You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file. You can amend/cancel your reservation up to 24 hours in advance of your parking entry date and time.

If you decide to extend your reservation, this will be treated as a new reservation. The prices charged for the new reservation will be based on spaces and products available at that point and may not include the same prices as offered when the initial reservation was made.

 

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What do I need to bring with me when travelling to the parking facility?

Please bring the following with you to in order to ensure your online booking is recognized:

  • Take the same car bearing the license plate details you provided when making the reservation
  • Bring your reservation confirmation email

 

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How do I know my reservation has been accepted?

On completion of the reservation process you will

  • Receive your reservation confirmation notice while you are still online
  • Receive an email confirmation at the email address you provided where making the online reservation

These confirmations set out the details of your booking and include your unique booking reference number.

 

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Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple reservation providing none of the reservation periods overlap.

 

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How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?

The system will accept bookings up to 12 hours prior to the expected time of arrival at the selected parking facility.

 

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What if I don't receive a reservation confirmation at the end of the process or a reservation confirmation email?

In this case, the reservation has not been completed successfully and the process should be carefully repeated.

If you completed the online process successfully but did not receive an email confirmation, please ensure that your virus checker is not blocking certain emails or classifying the email as spam.

Please make sure to write down your booking reference number, or save the email that contains the reference number, or create an account where you can find the booking reference number. Using this number, you can check your booking online any time before you travel and can amend or cancel the booking at any time up to 24 hours before your planned arrival time at the parking facility.

 

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I have a question about the reserved parking charge on my card. What should I do?

Email:  parkingcustomerservice@abm.com  or call Parking Customer Service at (718) 244-4168 setting out the details of your query. Make sure to include all the relevant details including:

Your name

Booking reference number

Parking facility name

Arrival date & time

Departure date & time

Fee charged

Car license plate number used to make the booking

Daytime telephone number

 

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Am I guaranteed a specific parking space?

No, you cannot reserve a specific parking space. However you will be guaranteed a space in the lot albeit not a specific space. Reserved spaces are marked by signs in front of the space.

 

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What is the maximum length of stay?

The maximum stay in all JFK Airport parking lots is:

  • Thirty (30) days in all of our parking facilities without prior notification to the parking department.
  • If you will be traveling longer, please contact the Parking Department by emailing   parkingcustomerservice@abm.com  or by calling our customer service operator at (718) 244-4168 Monday thru Friday, from 9am to 5pm EST for assistance.

 

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Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

There is no fee for amending or cancelling your booking.

 

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At the parking facilities

How can I make a complaint?

Please write to Parking Customer Service at parkingcustomerservice@abm.com. You may also call our customer service operator at (718) 244-4168.

 

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What happens if I arrive at the entry to my reserved parking facility and a sign says that it's full?

The "Full" sign is for the information of customers who have not reserved their space online.

 

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